This device is so much more than I had originally anticipated, it has full capability of adding so many different devices to any smart home ecosystem. I was able to use it to add a decorative light that I have and uses a remote and has several functions, and was also able to add all of my flameless candles that use a remote as well. When I first bought it, I wasn’t really sure if it was something that was a necessity but as I’ve been building my smart home, I become a bit spoiled with the idea of automation and after getting this device, I found countless additional items in my home that use remote that I’ve been able to add to this hub. It was also able to connect to Alexa so now I can simply say Alexa commands and have all of my candles turn on or off as just a simple example. If you already have a smart home, then I definitely recommend this to unlock new potential to devices that typically aren’t “smart” or even if you don’t have a smart home but have an Alexa device or a Google home, I would still consider this to be able to use your voice instead of using a remote to control devices. I’m looking forward to the upcoming holidays as I know I have a lot of decorations that use remotes and have a feeling I will find even more potential to use this device.

Have a media room with speaker reciever, projector, laptop, Alexa Fire stick, etc. Finally found a remote that allows me to only have to use 1 remote. Was very easy to link to Alexa and I like the set-up. Overall very happy with the purchase, and excited to only have 1 remote for my media room.

1. Great customer and tech support: I can easily file support tickets in the SwitchBot app and always get solid responses within a reasonable time. As an early adopter of new products, I sometimes ran into issues with the firmware, and the customer support team could always relay my reports to the tech team and get back to me with fixed firmware.
2. Matter support: I love Matter because Matter devices can be linked to other smart home systems in parallel (HomeKit and HomeAssistant, in my case). SwitchBot is one of the few companies (if not the only one) that followed through Matter implementation. They have withheld their promises to bring Matter support to existing devices and are adding Matter support to new devices, too.
3. Innovation: SwitchBot Bot is obviously an outstanding innovation that has solved numerous pain points in people's lives. SwitchBot continues to innovate by not only keeping a tunnel vision on traditional smart home devices. I especially love the universal remote because it provides the most accessible physical access I need to access my smart home with maximum flexibility.
4. Solid build quality and affordability: Switch-bot products have build quality and durability. They are reasonably priced, in my opinion, especially when compared to other products that support Matter or HomeKit.

Disappointed to find that even with programming, this cannot change the settings on many aircons. The only action available is to turn on/off at a predefined setting and temperature. You can’t even store additional settings - you have to pick between warming or cooling.

The remote cannot be programmed so that buttons control what you want. For example I cannot program one of the buttons for my tv to select ‘source’ - it must be the button Switchbot has already decided. Additionally, when in 'source' mode on the remote, the other buttons do not respond so you have to exit that mode on the remote in order for arrows to work again. There are a bunch of annoying little things like this.

Matter integration is not good - devices aren’t exposed correctly and you cannot perform all the actions.

Tried chatting to help on the website but their response amounted to 'too bad'.